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Do I need to have the WxWorx software open to view weather data?

The receiver’s LED is green, but there is no COM port showing in the Device Manager.

My WxWorx software comes up in activation mode when I bring the system back up after not being used for a month or so.

I am only receiving and displaying some data products. Some data buttons in the WxWorx software are red and will not turn blue/green.

The XmLink program doesn't show my radio serial number.

My XmLink antenna signal indicates > 999 on Sat 1, Sat 2 and Ground.

Will the WxWorx receiver also give me XM Satellite Radio's audio programming? 


Do I need to have the WxWorx software open to view weather data?

Yes, the WxWorx software must be open with the receiver connected. Additionally, the XM antenna must have a view of the southern sky, and the receiver must have been activated through XM Listener Care.

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The receiver’s LED is green, but there is no COM port showing in the Device Manager.

The problem may be related to power. If the receiver has the correct voltage but not sufficient amperage, the LED will go from red to green when the receiver USB cable is plugged into the computer. In addition, no COM port will appear in the Device Manger and there will be no "Found new hardware" statements. To check if power is the issue, connect the receiver to a different power source, connect the USB and look for a COM port in the Device Manager. If this does not resolve the issue, please contact the WxWorx technical support team at 256-319-9679 (WORX).

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My WxWorx software comes up in activation mode when I bring the system back up after not being used for a month or so.

First of all, make sure you have the latest software downloaded from our website. Any version of XmLink greater than 1.23 has addressed this problem. If the receiver has been inactive for several months , you may need to get a refresh from XM Listener Care at 1-800-985-9200. or www.xmradio.com/refresh entering your Radio ID. Enter Activation mode in the XmLink application to fully activate your receiver.

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I am only receiving and displaying some data products. Some data buttons in the WxWorx software are red and will not turn blue/green.

One potential cause of this is poor satellite signal strength. Bring up XmLink and check the Radio Status area. You can also go to Tools->Counters and check to see how many errors there have been in your reception. If there are any errors in the counters window, check your antenna connection and location. Ensure the antenna has a clear view of the southern sky.

Another possibility is that the receiver may not be fully activated. Bring up XmLink and select Tools->Activation Mode. Let the XmLink window stay up until the XM WX Level window indicates the package that you requested from XM Listener Care. If it does not appear or the XM WX Level is shown as "None defined" , contact XM Listener Care at 1-800-958-9200 and request a refresh. When the refresh is being sent, leave the receiver in activation mode until the XM WX Level matches your request, then click the Done button. The receiver should begin ingesting all the data products that are part of your selected package.

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The XmLink program doesn't show my radio serial number.

Or My system was working fine, but now it doesn’t find the radio serial number. The XmLink log window says the software is sending a power-up command to the radio over and over.

This is caused by a communication problem between XmLink and the receiver. To troubleshoot this, start by checking your computer’s operating system. Close every WxWorx application, including XmLink. Make sure XmLink is not active in the task bar tray (bottom right corner of most desktops). If it is, right- click on the icon (double arrows facing up and down) and select Exit. Then confirm you want to exit.

Open your operating system’s Device Manger to confirm the port is installed correctly. There are two ways you can do this:

- Click Start->Control Panel->System. Select the Hardware tab, then Device Manager.

- If there is a My Computer icon on your desktop, you can right-click on it. Select Properties. This will bring up the System window. As above, select the Hardware tab, then Device Manager.

Once at the Device Manager, click the + sign beside the COM and LPT Ports. With a USB-connected receiver, USB Serial Port (COM X) should be listed as one of the devices. If not, follow these steps:

(a) With the USB cable disconnected from the PC, check that the LED on the receiver is alternating between bright red and green.
(b) Plug the USB cable back into the laptop and ensure the LED becomes solid green.
(c) Check the Device Manager for the "USB Serial Port".

If the computer asks you to load a driver or a question mark appears on a "USB to High Speed Serial Device" when the install wizard comes up (either automatically or by right clicking on the device and choosing update driver), choose the advanced option. In the next window, select “ Browse to a location” and point the system at the C:\Program Files\Common Files\VCP_Drivers directory. The wizard should then load the correct drivers.

If the LED does not turn solid green or the computer does not recognize the receiver at all, please try only steps (a) and (b) above on another computer to confirm there is a problem with the receiver.

If the "USB Serial Port" is present in the Device Manager, try unplugging power to the receiver. The port should disappear. Wait 30 seconds and then plug the power back into the receiver. The port should reappear. If it does, take note of the COM port number. Launch XmLink from Start->Programs->WxWorx on Water (or WxWorx on Wings or Mobile Threat Net (depending on install)->XmLink. Select “Communications Settings” from the Tools menu, and ensure the Com port matches the port number seen in the Device Manager, and that the baud rate is set to 38,400.

Another possibility is that sufficient power is not being delivered to the receiver. Make sure that the power supply in use is either one provided by us or if not check that it meets the minimum power requirements, available here. (link to Power requirements question)

Other, less common, possibilities for this issue include a virus on your computer. Versions of Hot Sync software used with PDAs have also been known to COM and USB port conflicts. If the problem persists, contact WxWorx Customer Support at 256-319-9679.

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My XmLink antenna signal indicates > 999 on Sat 1, Sat 2 and Ground.

This indicates that you are not receiving a signal from any of the XM satellites. First, make sure you have the latest software version installed. Go to the About menu and check the version number. Then visit the software updates page for your WxWorx application to see if there have been any software updates. If new updates are available, please download and install them, then try again.

If the version number is current, make sure the main XmLink window is not indicating that no antenna has been detected in the Signal Quality section. If you do see that no antenna has been detected, check the antenna connection with the WxWorx receiver. If an antenna has been detected, try moving the antenna to a location where it has a clear view of the southern sky.

Another possibility is having the XM antenna and a GPS antenna located too close to each other. If the two antennas are beside each other, move them apart until the XM signal lock becomes solid. If no antenna is detected or the problem persists, contact WxWorx technical support at 256-319-9679.

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Will the WxWorx receiver also give me XM Satellite Radio's audio programming?

The WxWorx receiver is capable of receiving both the XM WX Satellite Weather and XM Satellite Radio XM WXs (separate subscriptions required). An audio output jack allows you to patch the audio through to a powered stereo system. If you have both an XM WX weather data XM WX package and XM radio subscription, XM will give you a $3.00/mo. discount on your radio subscription if activated under the same account. You can use the one XM antenna that is provided with your receiver kit to provide a signal to your XM radio receiver. Separate software is required to control audio of WxWorx receiver. Check out WxTunes here. (link to WxTunes in store)

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