Question 1

How do I install the WxWorx receiver?

Accepted Answer

For full details, please refer to the installation guide included with your WxWorx receiver. Following is a summary of basic installation steps.
1. Install the XM Weather and/or audio software onto your display device.
2. Place the WxWorx receiver in the desired location.
3. Connect the appropriate data cable (3rd generation receiver) or interface module (2nd generation receiver) of choice.
4. Connect the XM antenna. Make sure it has a clear view of the southern sky.
5. Connect the WxWorx receiver to an appropriate power source.
6. Make the optional audio connection.
7. Activate your XM WX subscription by starting up the XM WX software on your display device. Next, find the 8-digit XM Radio ID printed on the label on the bottom side of the
receiver. It is also printed on a label found on the original box. 
 
With your Radio ID number ready, call XM’s Listener Care at 1-800-985-9200 to subscribe to the XM WX Satellite Weather.
 
For prompt service, be sure to also have your data package choice and payment option ready when you call. On the initial startup, your receiver should begin receiving data
within an hour.

Question 2

Does the WxWorx receiver and WxWorx software come with a manual?

Accepted Answer

Yes. A manual is included with both WxWorx hardware and software.

Question 3

Will the WxWorx receiver also give me XM Satellite Radio's audio programming?

Accepted Answer

No. However, you can use the one XM antenna that is provided with your receiver kit to provide a signal to your XM radio receiver. WxWorx does not provide a software or hardware option for radio tuning.

Question 4

How does the  WR10BT or WR10U get power?

Accepted Answer

For USB connections: the USB cable itself supplies power to the receiver, so no external power source is necessary.
 
For Bluetooth, Serial and Ethernet connections: a DC power adapter (supplied with an AC/DC converter in some kits and bundles) is used.

Question 5

What kind of connections does the receiver offer?

Accepted Answer

Bluetooth, Powered USB, Serial (RS-232) and Ethernet are the available options.
 
With Bluetooth wireless functionality enables communication between the receiver and a display device.

Question 6

What is the range of the receiver’s Bluetooth signal?

Accepted Answer

Approximately 30 meters.

Question 7

What kind of GPS receiver is built into the new receiver?

Accepted Answer

The integrated GPS device is WAAS-enabled, which means it provides much higher positioning accuracy than previously available. Note that an external NMEA-compatible GPS antenna is required, as is software that supports the WAAS functionality. In practically all cases, WAAS support will be added via forthcoming software updates.
GPS Antenna Requirements:
• Type: Active, NMEA-compliant
• Connector: SMA
• Power Requirements: 50Ω, 2.5V-5V (5V tolerant), max 50mA

Question 8

What is the operating voltage range of the WxWorx receiver?

Accepted Answer

The Weather Data Receiver accepts 9-32V DC power input.

Question 9

I am only receiving and displaying some data products. Some data buttons in the WxWorx software are red and will not turn blue/green.

Accepted Answer

One potential cause of this is poor satellite signal strength. Bring up XmLink and check the Radio Status area. You can also go to Tools->Counters and check to see how many errors there have been in your reception. If there are any errors in the counters window, check your antenna connection and location. Ensure the antenna has a clear view of the southern sky.

Another possibility is that the receiver may not be fully activated. Bring up XmLink and select Tools->Activation Mode. Let the XmLink window stay up until the XM WX Level window indicates the package that you requested from XM Listener Care. If it does not appear or the XM WX Level is shown as "None defined" , contact XM Listener Care at 1-800-985-9200 and request a refresh. When the refresh is being sent, leave the receiver in activation mode until the XM WX Level matches your request, then click the Done button. The receiver should begin ingesting all the data products that are part of your selected package.

Question 10

The XmLink program doesn't show my radio serial number.

Accepted Answer

My system was working fine, but now it doesn’t find the radio serial number. The XmLink log window says the software is sending a power-up command to the radio over and over.

This is caused by a communication problem between XmLink and the receiver. To troubleshoot this, start by checking your computer’s operating system. Close every WxWorx application, including XmLink. Make sure XmLink is not active in the task bar tray (bottom right corner of most desktops). If it is, right- click on the icon (double arrows facing up and down) and select Exit. Then confirm you want to exit.

Open your operating system’s Device Manger to confirm the port is installed correctly. There are two ways you can do this:

- Click Start->Control Panel->System. Select the Hardware tab, then Device Manager.

- If there is a My Computer icon on your desktop, you can right-click on it. Select Properties. This will bring up the System window. As above, select the Hardware tab, then Device Manager.

Once at the Device Manager, click the + sign beside the COM and LPT Ports. With a USB-connected receiver, USB Serial Port (COM X) should be listed as one of the devices. If not, follow these steps:

(a) With the USB cable disconnected from the PC, check that the LED on the receiver is alternating between bright red and green.
(b) Plug the USB cable back into the laptop and ensure the LED becomes solid green.
(c) Check the Device Manager for the "USB Serial Port".

If the computer asks you to load a driver or a question mark appears on a "USB to High Speed Serial Device" when the install wizard comes up (either automatically or by right clicking on the device and choosing update driver), choose the advanced option. In the next window, select “ Browse to a location” and point the system at the C:\Program Files\Common Files\VCP_Drivers directory. The wizard should then load the correct drivers.

If the LED does not turn solid green or the computer does not recognize the receiver at all, please try only steps (a) and (b) above on another computer to confirm there is a problem with the receiver.

If the "USB Serial Port" is present in the Device Manager, try unplugging power to the receiver. The port should disappear. Wait 30 seconds and then plug the power back into the receiver. The port should reappear. If it does, take note of the COM port number. Launch XmLink from Start->Programs->WxWorx on Water (or WxWorx on Wings or Mobile Threat Net (depending on install)->XmLink. Select “Communications Settings” from the Tools menu, and ensure the Com port matches the port number seen in the Device Manager, and that the baud rate is set to 38,400.

Another possibility is that sufficient power is not being delivered to the receiver. Make sure that the power supply in use is either one provided by us or if not check that it meets the minimum power requirements, available here. (link to Power requirements question)

Other, less common, possibilities for this issue include a virus on your computer. Versions of Hot Sync software used with PDAs have also been known to COM and USB port conflicts. If the problem persists, contact WxWorx Customer Support at 256-319-9679.

Question 11

My XmLink antenna signal indicates > 999 on Sat 1, Sat 2 and Ground."

Accepted Answer

This indicates that you are not receiving a signal from any of the XM satellites. First, make sure you have the latest software version installed. Go to the About menu and check the version number. Then visit the software updates page for your WxWorx application to see if there have been any software updates. If new updates are available, download and install them, then try again.

If the version number is current, make sure the main XmLink window is not indicating that no antenna has been detected in the Signal Quality section. If you do see that no antenna has been detected, check the antenna connection with the WxWorx receiver. If an antenna has been detected, try moving the antenna to a location where it has a clear view of the southern sky.

Another possibility is having the XM antenna and a GPS antenna located too close to each other. If the two antennas are beside each other, move them apart until the XM signal lock becomes solid. If no antenna is detected or the problem persists, contact WxWorx technical support at 256-319-9679.

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FAQ

How do I install the WxWorx receiver?

Does the WxWorx receiver and WxWorx software come with a manual?

Will the WxWorx receiver also give me XM Satellite Radio's audio programming?

How does the WR10BT or WR10U get power?

What kind of connections does the receiver offer?

What is the range of the receiver’s Bluetooth signal?

What kind of GPS receiver is built into the new receiver?

What is the operating voltage range of the WxWorx receiver?

I am only receiving and displaying some data products. Some data buttons in the WxWorx software are red and will not turn blue/green.

The XmLink program doesn't show my radio serial number.

My XmLink antenna signal indicates > 999 on Sat 1, Sat 2 and Ground."

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Contact

Shop

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WxWorx Info

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FAQ

How do I install the WxWorx receiver?

Does the WxWorx receiver and WxWorx software come with a manual?

Will the WxWorx receiver also give me XM Satellite Radio's audio programming?

How does the WR10BT or WR10U get power?

What kind of connections does the receiver offer?

What is the range of the receiver’s Bluetooth signal?

What kind of GPS receiver is built into the new receiver?

What is the operating voltage range of the WxWorx receiver?

I am only receiving and displaying some data products. Some data buttons in the WxWorx software are red and will not turn blue/green.

The XmLink program doesn't show my radio serial number.

My XmLink antenna signal indicates &gt; 999 on Sat 1, Sat 2 and Ground."

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Contact

Shop

Support

WxWorx Info

My XmLink antenna signal indicates > 999 on Sat 1, Sat 2 and Ground."